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Aledo BroadBand Frequently Asked Questions (FAQ)


What is Aledo Broadband?
How fast is it?
How much does it cost?
What are the hardware/software requirements?
Do you offer email addresses, web pages and web hosting?
What's the range for Fixed Wireless?
What about hills, trees and weather?
Where are the towers located?
Who else is doing "Fixed Wireless"?
What if I don't like it?
What about the "fine print"?  
How do I contact Aledo BroadBand 
 

What is Aledo BroadBand?
Aledo BroadBand is an Internet Service Provider (ISP) bringing high-speed Internet access to East Parker County (Aledo, Annettas, Willow Park, Hudson Oaks) area. We began in 2002 offering "fixed wireless" technology, and have since expanded our offerings to include DSL (available all over North Texas!), as well as dial-up, T1s and ISDN circuits.  Sign up now.

The majority of this FAQ deals with questions pertaining to our wireless service.

What is "Fixed Wireless"?
Fixed Wireless (sometimes referred to as Wireless DSL) is the process of connecting your desktop computer or network to the Internet through the use of microwave radios using the IEEE 802.11 standard. Aledo BroadBand has several towers in the East Parker County area, and from them, broadcasts a two-way Internet signal to customers. 

In order to understand Fixed Wireless, it's also important to talk about what fixed wireless is NOT:

  • It does not require a phone line! No more missed calls. Talk while you surf.
  • It does not use satellite! Aledo BroadBand's signal is not bounced off a satellite 22,000 miles away in space to reach customers. Because satellite signals have to travel 44,000 miles round-trip, a noticeable lag time (delay) is experienced while surfing via satellite. Aledo BroadBand's Internet signal is broadcast from Aledo and does not have satellite lag times.
  • It is not "Bluetooth", and it's not for your cell-phone. These technologies are designed for slow, short-range, roaming wireless connection between devices. Aledo BroadBand's implementation of Fixed Wireless uses the IEEE 802.11 standard to achieve a 10-mile (or more) broadcast range. It is designed for dependable, high-speed, wireless connection between buildings, not devices.


    The numbers used are actual connection speeds based on independent tests.

How fast is it?
Aledo BroadBand's implementation of Fixed Wireless can exceed speeds of 2.4Mbps (2,400k) for both uploading and downloading. By comparison, dial-up modems do not exceed 56k. (Due to Southwestern Bell's phone configurations, most dial-up modems in East Parker County are limited to 26k.)  Please note: Aledo BroadBand's speeds vary by location!

Aledo BroadBand can run up to 50 times faster than a regular dial-up modem. Future upgrades to Aledo BroadBand's wireless network will allow connection speeds to reach as high as 6Mbps (6,000k)!

How much does it cost?
See the pricing page for details. The standard package costs $249 for setup and starts at $39 per month for service.

What are the hardware/software requirements?
Aledo BroadBand's standard equipment is designed to connect to a computer via the Ethernet port. No software is required for the computer. The equipment is compatible with any computer that has an Ethernet port (Windows, Macs, Linux, etc).  For multiple computers, a router will be required (not included). Additional items are billed separately. 

Do you offer email addresses, web pages and web hosting?
In addition to offering broadband, we offer a wide variety of Internet-related services. 

Email addresses will be "YourName@aledobb.com". Five email addresses come with each residential account, as well as 20MB of space for static web pages. User web sites are available upon request and are accessible by going to www.aledobb.com/YourName. Additional email address are available at a small cost.

For additional services and features, please see the Services page.

What's the range for Fixed Wireless?
Although we have customers as far out as 10 miles away from our tower, the general coverage area is roughly a 5-mile radius extending from each tower. As a general rule, service is available wherever an unobstructed view of one of our towers can be established.  Click here to see a coverage map. 

What about hills, trees and weather?
As a general rule, fixed wireless signals do not penetrate buildings, hills and thick trees to provide a reliable service. Special frequencies are required for non-line-of-sight installations. We are currently providing tree-penetrating wireless in the Deer Creek (Annetta) area, as well as Willow Park. For all other areas on our coverage map, direct line-of-sight to one of our towers is required. If obstructions prevent line-of-sight to one of our towers, a mast (pole) may be required. Aledo BroadBand does not install masts of this type. 

Fixed wireless signals function in all weather conditions, including heavy rain, fog, etc. It is not uncommon for our customers to lose their TV's satellite signal in a heavy storm, but not lose their Internet connection. (NOTE: Aledo BroadBand recommends that all solid-state electronic devices  be kept on a good UPS at all times).

Where are the towers located?
Aledo BroadBand currently has 3 towers and several relay posts:

  • The Aledo tower is located just north of downtown Aledo (1/4 mile due east of the Bearcat Diamond Shamrock on 1187).  This tower coves all of Aledo and most of the Annettas, including the areas of Fort Worth and Benbrook south and east of Aledo.
  • The Willow Park tower is on White Settlement road, 2 miles due north of Ranch House Rd and I-20. This tower covers all of Willow Park, Hudson Oaks (north of I-20), and parts of Weatherford and Springtown.
  • The Annetta tower is just west of FM5 on Old Airport Rd. This tower covers the Annettas, Hudson Oaks and parts of Willow Park.
  • We have several small relay point to provide better coverage for several hard-to-reach places. 

We continue to expand as the market dictates. These relay towers will extend coverage beyond the current coverage map

Who else is doing "Fixed Wireless"?
  
With over 4 years of service in East Parker County, Aledo BroadBand is proud to be the first and best wireless ISP in the community! 
  
Fixed Wireless is one of the fastest growing technologies for delivering high-speed Internet connectivity - especially to rural areas. Here is an article about fixed wireless: C|Net

Aledo BroadBand is proud to be the first and only wireless ISP headquartered in the city of Aledo! While providing broadband to the Aledo community over the past four years, we've expanded our coverage area from a small 5 mile circle to half the county! There are several wired and wireless broadband ISPs in Parker County, and several of them provide service to East Parker County. Each broadband company is different. Be sure to compare more than just prices while you search for the one that's right for you.

What if I don't like it?
Aledo BroadBand offers a 14-day money-back guarantee on our wireless service and a 10-day money-back guarantee on our DSL service. This guarantee does not apply to the Wireless Professional package.

What about the "fine print"?
Customers will be required to abide by the terms set forth in the user contract. Be advised that Aledo BroadBand reserves the right to change the contract with 30-days advanced notice to customers. Aledo BroadBand reserves the right to add, remove or change any and all items (including pricing) on this website at any time as we deem necessary.

How do I contact Aledo BroadBand
If you have questions that aren't answered on this page, please contact us by phone or email!

Aledo BroadBand
PO Box 364
Aledo, TX 76008
Contact Us
817-441-8541 (9am - 6pm, Mon-Fri)

 

 

 

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Aledo BroadBand  PO Box 364  Aledo, TX   76008    817.441.8541